General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.
The following applies to Germany: According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.
The following applies to Austria: In the following terms and conditions, "consumer" is understood to mean "consumer" within the meaning of the Consumer Protection Act (KSchG).
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.
The minimum order value is €10 including VAT and any applicable shipping costs.
2. Contracting parties, conclusion of contract, correction options
The purchase contract is concluded with PETLOVEDE - Karena Design.
By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German, English
We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.
4. Subject matter of the contract
4.1 Product description
Attention is drawn to the validity of the respective product description as an essential part of the contract.
4.2 Product images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us if you have any questions: Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and actual product colors are possible.
Natural variations in wood grain, structure and color are possible with wood products.
4.3 Right of use
Any sketches, drafts, preliminary products, etc. we may create to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order, within the contractually agreed scope.
5. Requirements and handling of customer content
5.1 Requirements
If the fulfillment of the order requires you to submit content (e.g., texts, data, files), the available technical possibilities and any applicable requirements will be determined by the respective product description. You are solely responsible for the content, including the legality and accuracy of the content you submit. We do not conduct any editorial review of the content prior to executing the order.
5.2 Compliance with applicable law
The content and any products created from it must always comply with applicable legal provisions. In particular, they must not infringe the rights and claims of third parties (in particular copyright, trademark, or other intellectual property rights), nor contain or serve any content that glorifies violence, is discriminatory, racist, xenophobic, or otherwise immoral or unconstitutional.
5.3 Exemption
You indemnify us against any third-party claims that they may assert in connection with a violation of their rights through our contractual use. You also assume the necessary costs of legal defense, including all court and attorney fees at the statutory rate. This indemnity does not apply if you are not responsible for the violation. In the event of a claim by third parties, you are obligated to promptly, truthfully, and completely provide us with all information necessary for the examination of the claims and for a defense.
5.4 Right of withdrawal
We reserve the right to refuse the order or withdraw from the contract if the content you provide violates legal or regulatory prohibitions or violates common decency, or if there is reasonable suspicion of such violation. This applies in particular to content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.
6. Delivery conditions
6.1 Delivery area
We deliver within Germany and Austria.
6.2 Shipping costs
In addition to the stated product prices, standard shipping costs are added. You can find more information about shipping costs in the individual offers.
6.3 Delivery options
We ship the products to the delivery address specified during the ordering process.
We only ship by mail. Unfortunately, pickup is not possible.
7. Payment
7.1 Prices
The prices stated at the time of the order apply. These are total prices and include VAT.
7.2 Due date and default of payment
The price is due upon conclusion of the contract, unless a later date is specified in the following payment terms. The following applies to consumers: In the event of late payment, we reserve the right to charge you a fee of €1.50 per reminder for the second and each subsequent reminder. You reserve the right to prove that the damage was less. Other claims remain unaffected. The following applies to businesses: In the event of late payment, we reserve the right to charge you statutory default interest of nine percentage points above the base interest rate plus a flat fee of €40. Other claims remain unaffected.
7.3 Payment methods
The following payment methods are generally available in our shop.
PrepaymentIf you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
Credit card During the ordering process you enter your credit card details.
Your card will be charged immediately after you place your order.
PayPal, PayPal Express In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction.
The payment transaction will be processed by PayPal immediately after the order is placed. Further instructions will be provided during the ordering process.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
PayPal: In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. Further information is available for each payment option and during the ordering process.
PayPal, PayPal Express In order to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after the order is placed.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
Credit card via PayPal Your card will be charged by PayPal after the goods have been dispatched.
Direct debit via PayPal: Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment order, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). The account will be debited before the goods are shipped.
Purchase on account via PayPal Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.
Purchase on account via PayPal and Ratepay Purchase on account via PayPal requires an address and credit check and is made directly to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (“Ratepay”).
Google Pay: To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.
Apple Pay: To pay the invoice amount through the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. Further information will be provided during the ordering process.
Amazon Pay In order to pay the invoice amount via the payment service provider Amazon Payments Europe SCA 38 avenue JF Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, identify yourself with your login details and confirm the payment instruction. The payment transaction will be processed by Amazon Pay within one banking day after placing the order. Amazon Pay can offer registered Amazon Pay customers selected according to its own criteria additional payment methods in the customer account. However, we have no influence on the offering of these methods; other individually offered payment methods affect your legal relationship with Amazon Pay. You can find further information about this in your Amazon Pay account.
Klarna: In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and during the ordering process.
Purchase on account via Klarna: The invoice amount is due 30 days after the goods are shipped and the invoice is received. Klarna may offer additional payment methods in the customer account to registered Klarna customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with Klarna. Further information on this can be found in your Klarna account.
Installment purchase via Klarna: You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment is €6.95. Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options in their customer accounts (e.g., interest-free installment plans). However, we have no influence on the availability of these options; other individually offered payment options affect your legal relationship with Klarna. Further information can be found in your Klarna account.
Klarna Credit Card: You enter your credit card details during the ordering process. Klarna will charge your card immediately after you place your order. An address or credit check is not performed.
Klarna Direct Debit: You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date your account will be debited (so-called pre-notification). The account will be debited after the goods are shipped.
Stripe credit card payment, Apple Pay, Google Pay via Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower. Grand Canal Dock. Dublin. D02 H210. Ireland
8. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.
9. Retention of title
The product remains our property until full payment has been made.
The following additionally applies to entrepreneurs: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
10. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.
For entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have handed over the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment.
11. Warranty and Guarantees
11.1 Liability for defects
The following applies to consumers: The statutory liability for defects applies.
The following applies to businesses and merchants: Unless expressly agreed otherwise below, the statutory liability for defects applies. The following restrictions and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of intentional or grossly negligent breach of duty or fraudulent intent • in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations) • within the framework of a guarantee promise, if agreed, or • insofar as the scope of application of the Product Liability Act is open. Restrictions on businesses With businesses, only our own information and the manufacturer's product descriptions that were included in the contract are deemed to be an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused its defectiveness. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected. Notice to merchants: Among merchants, the obligation to inspect and give notice of defects stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to give the notice stipulated therein, the goods shall be deemed approved, unless the defect was not detectable upon inspection. This does not apply if we have fraudulently concealed a defect.
11.2 Guarantees and customer service
Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.
12. Liability
For claims based on damages caused by us, our legal representatives, or vicarious agents, we are always liable without limitation in the event of injury to life, limb, or health, in the event of intentional or grossly negligent breach of duty, in the event of a guarantee promise, as agreed, or insofar as the scope of application of the Product Liability Act applies. In the event of a breach of essential contractual obligations (cardinal obligations) due to slight negligence on our part, our legal representatives, or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
13. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here. Important notice: The online dispute resolution (ODR) platform will be permanently discontinued on July 20, 2025. Therefore, the submission of complaints on the ODR platform will cease on March 20, 2025.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
14. Final provisions
If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Should individual clauses of these Terms and Conditions be invalid in whole or in part, the remainder of the contract shall remain valid. To the extent that individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.
The following applies to Germany: According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.
The following applies to Austria: In the following terms and conditions, "consumer" is understood to mean "consumer" within the meaning of the Consumer Protection Act (KSchG).
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.
The minimum order value is €10 including VAT and any applicable shipping costs.
2. Contracting parties, conclusion of contract, correction options
The purchase contract is concluded with PETLOVEDE - Karena Design.
By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German, English
We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.
4. Subject matter of the contract
4.1 Product description
Attention is drawn to the validity of the respective product description as an essential part of the contract.
4.2 Product images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us if you have any questions: Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and actual product colors are possible.
Natural variations in wood grain, structure and color are possible with wood products.
4.3 Right of use
Any sketches, drafts, preliminary products, etc. we may create to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order, within the contractually agreed scope.
5. Requirements and handling of customer content
5.1 Requirements
If the fulfillment of the order requires you to submit content (e.g., texts, data, files), the available technical possibilities and any applicable requirements will be determined by the respective product description. You are solely responsible for the content, including the legality and accuracy of the content you submit. We do not conduct any editorial review of the content prior to executing the order.
5.2 Compliance with applicable law
The content and any products created from it must always comply with applicable legal provisions. In particular, they must not infringe the rights and claims of third parties (in particular copyright, trademark, or other intellectual property rights), nor contain or serve any content that glorifies violence, is discriminatory, racist, xenophobic, or otherwise immoral or unconstitutional.
5.3 Exemption
You indemnify us against any third-party claims that they may assert in connection with a violation of their rights through our contractual use. You also assume the necessary costs of legal defense, including all court and attorney fees at the statutory rate. This indemnity does not apply if you are not responsible for the violation. In the event of a claim by third parties, you are obligated to promptly, truthfully, and completely provide us with all information necessary for the examination of the claims and for a defense.
5.4 Right of withdrawal
We reserve the right to refuse the order or withdraw from the contract if the content you provide violates legal or regulatory prohibitions or violates common decency, or if there is reasonable suspicion of such violation. This applies in particular to content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.
6. Delivery conditions
6.1 Delivery area
We deliver within Germany and Austria.
6.2 Shipping costs
In addition to the stated product prices, standard shipping costs are added. You can find more information about shipping costs in the individual offers.
6.3 Delivery options
We ship the products to the delivery address specified during the ordering process.
We only ship by mail. Unfortunately, pickup is not possible.
7. Payment
7.1 Prices
The prices stated at the time of the order apply. These are total prices and include VAT.
7.2 Due date and default of payment
The price is due upon conclusion of the contract, unless a later date is specified in the following payment terms. The following applies to consumers: In the event of late payment, we reserve the right to charge you a fee of €1.50 per reminder for the second and each subsequent reminder. You reserve the right to prove that the damage was less. Other claims remain unaffected. The following applies to businesses: In the event of late payment, we reserve the right to charge you statutory default interest of nine percentage points above the base interest rate plus a flat fee of €40. Other claims remain unaffected.
7.3 Payment methods
The following payment methods are generally available in our shop.
PrepaymentIf you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
Credit card During the ordering process you enter your credit card details.
Your card will be charged immediately after you place your order.
PayPal, PayPal Express In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction.
The payment transaction will be processed by PayPal immediately after the order is placed. Further instructions will be provided during the ordering process.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
PayPal: In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. Further information is available for each payment option and during the ordering process.
PayPal, PayPal Express In order to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after the order is placed.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
Credit card via PayPal Your card will be charged by PayPal after the goods have been dispatched.
Direct debit via PayPal: Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment order, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). The account will be debited before the goods are shipped.
Purchase on account via PayPal Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.
Purchase on account via PayPal and Ratepay Purchase on account via PayPal requires an address and credit check and is made directly to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (“Ratepay”).
Google Pay: To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.
Apple Pay: To pay the invoice amount through the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. Further information will be provided during the ordering process.
Amazon Pay In order to pay the invoice amount via the payment service provider Amazon Payments Europe SCA 38 avenue JF Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, identify yourself with your login details and confirm the payment instruction. The payment transaction will be processed by Amazon Pay within one banking day after placing the order. Amazon Pay can offer registered Amazon Pay customers selected according to its own criteria additional payment methods in the customer account. However, we have no influence on the offering of these methods; other individually offered payment methods affect your legal relationship with Amazon Pay. You can find further information about this in your Amazon Pay account.
Klarna: In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and during the ordering process.
Purchase on account via Klarna: The invoice amount is due 30 days after the goods are shipped and the invoice is received. Klarna may offer additional payment methods in the customer account to registered Klarna customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with Klarna. Further information on this can be found in your Klarna account.
Installment purchase via Klarna: You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment is €6.95. Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options in their customer accounts (e.g., interest-free installment plans). However, we have no influence on the availability of these options; other individually offered payment options affect your legal relationship with Klarna. Further information can be found in your Klarna account.
Klarna Credit Card: You enter your credit card details during the ordering process. Klarna will charge your card immediately after you place your order. An address or credit check is not performed.
Klarna Direct Debit: You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date your account will be debited (so-called pre-notification). The account will be debited after the goods are shipped.
Stripe credit card payment, Apple Pay, Google Pay via Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower. Grand Canal Dock. Dublin. D02 H210. Ireland
8. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.
9. Retention of title
The product remains our property until full payment has been made.
The following additionally applies to entrepreneurs: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
10. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.
For entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have handed over the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment.
11. Warranty and Guarantees
11.1 Liability for defects
The following applies to consumers: The statutory liability for defects applies.
The following applies to businesses and merchants: Unless expressly agreed otherwise below, the statutory liability for defects applies. The following restrictions and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of intentional or grossly negligent breach of duty or fraudulent intent • in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations) • within the framework of a guarantee promise, if agreed, or • insofar as the scope of application of the Product Liability Act is open. Restrictions on businesses With businesses, only our own information and the manufacturer's product descriptions that were included in the contract are deemed to be an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused its defectiveness. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected. Notice to merchants: Among merchants, the obligation to inspect and give notice of defects stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to give the notice stipulated therein, the goods shall be deemed approved, unless the defect was not detectable upon inspection. This does not apply if we have fraudulently concealed a defect.
11.2 Guarantees and customer service
Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.
12. Liability
For claims based on damages caused by us, our legal representatives, or vicarious agents, we are always liable without limitation in the event of injury to life, limb, or health, in the event of intentional or grossly negligent breach of duty, in the event of a guarantee promise, as agreed, or insofar as the scope of application of the Product Liability Act applies. In the event of a breach of essential contractual obligations (cardinal obligations) due to slight negligence on our part, our legal representatives, or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
13. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here. Important notice: The online dispute resolution (ODR) platform will be permanently discontinued on July 20, 2025. Therefore, the submission of complaints on the ODR platform will cease on March 20, 2025.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
14. Final provisions
If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Should individual clauses of these Terms and Conditions be invalid in whole or in part, the remainder of the contract shall remain valid. To the extent that individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.
