Payment, processing time and shipping
The following conditions apply:
Shipping conditions and delivery times
Delivery is via DHL within Germany and to the following regions and countries: EU, Europe (excluding EU), USA, Canada, and Australia. International deliveries are made via DHL, DPD, or UPS, depending on availability. The respective estimated delivery times are stated in the order confirmation or the invoice, which is automatically sent by the shop after the order. These do not represent fixed delivery times, as I first have to produce the items and may have to order the selected yarn color. This can delay delivery by up to six weeks if it becomes sold out in the meantime. However, I usually have more yarn in stock sooner.
Express shipping cannot be selected automatically. If you would prefer this, please contact me.
Deliveries within Germany:
I estimate that I need between 1 and 7 business days to produce orders. I can't guarantee a shipping date, as all items are handcrafted after the order is placed, and this can take longer or shorter depending on the volume of orders. Furthermore, there may be delays in the delivery of the yarn required for production, which are beyond my control. Of course, without the yarn here, I can't produce.
The shipping costs are shown in the order including statutory VAT.
Shipping costs are calculated based on the weight of the ordered items.
Shipping providers typically deliver within 1-3 business days from local pickup (DHL) or drop-off at a parcel shop (DPD/UPS). Delays may occur in individual cases; this can be seen on the tracking information. Every order is shipped insured and with a tracking number, unless Warenpost or Büwa is explicitly selected for small items. Choosing these two options is at your own risk. Should the ordered items be lost, they will not be reshipped and will not be refunded, as insured shipping is available. When choosing these two uninsured options, the buyer must accept the risk. This consent will also appear on the invoice.
The tracking number will be sent by email upon shipment.
Deliveries abroad:
I estimate that I need between 1 and 7 business days to produce orders. I can't guarantee a shipping date, as all items are handcrafted after the order is placed, and this can take longer or shorter depending on the volume of orders. Furthermore, there may be delays in the subsequent delivery of wool and yarn, which are beyond my control. Of course, I can't produce without the wool or yarn here.
The shipping costs are shown in the order including statutory VAT.
Shipping costs are calculated based on the weight of the ordered items.
The buyer is responsible for any customs and import fees.
Unless a different deadline is specified in the respective offer, delivery of the goods will take place within Germany from the date of dispatch within 3-10 working days. In exceptional cases caused by force majeure or other delays by the shipping service provider, longer delivery times may occur. For international deliveries, delivery times will take 2-30 working days after dispatch.
Please note that no deliveries are made on Sundays and public holidays.
A specific delivery date is not guaranteed, which is why the respective order will state "estimated arrival" rather than "guaranteed arrival."
Note: Before and after holidays, such as Christmas, delivery times may be longer due to large volumes of orders.
This usually begins the previous month (November). The following month may also be affected. In these cases, processing time can take up to four weeks.
If a package is lost, the value will be replaced by DHL/DPD/UPS, provided that insured shipping was selected and the buyer is not responsible for the loss.
A very important note: If the buyer has provided a drop-off authorization to the respective shipping service provider, neither the shipping service provider nor PETLOVEDE is liable. Delivery to a drop-off location is at your own risk. Should the ordered items be lost as a result (e.g., due to theft), the products will not be reshipped and will not be refunded.
If the loss was not your fault, as you authorized a drop-off location, please notify me immediately of the loss, no later than 7 days after the shop sent the shipping email, so I can submit a request for clarification to the shipping provider.
Payments:
Accepted payment options
- Prepayment by bank transfer
- Payment via PayPal and all payment methods offered by PayPal (including credit card payments)
- Klarna via Stripe (invoice, installment purchase and Giropay)
-IDEAL via Stripe
-Immediately via Stripe - Please note that unfortunately, payments will only arrive with me 1-2 weeks later, as the banks take this long to release the payment to Stripe, and only then can I ship. Therefore, this is the payment method with the longest wait.
- Apple Pay and Google Pay via Stripe
Orders are only processed after receipt of payment (prepayment/immediate payment). If payment is not received within 7 business days for prepayment orders, the order will be canceled without further notice. The bank details for the prepayment transfer will be sent directly with the order confirmation from the shop. This confirmation also states that the order will be canceled if payment is not received within 7 business days.
Please feel free to contact me in advance if you need a longer time to pay. Of course, your order will not be deleted after 7 business days. There is no reservation of products (for individual items and immediate purchases).
Further payment details:
When paying by credit card or PayPal, your PayPal or credit card account will be debited upon conclusion of the contract, i.e. upon submission of the order.
All payments other than advance payment are processed through third-party providers (PayPal, Stripe, Klarna, etc.). Any payment issues must be resolved directly with the selected payment service, as I have no access to them. I automatically assign the claims to them upon selecting the payment method.
If you have any questions, you can find my contact information in the imprint or via the contact form. Please provide correct and sufficient information so we can contact you. A phone number is helpful so we can resolve the matter quickly.
